Commissioners on Monday delayed a decision to hire a collection agency because of unpaid ambulance bills incurred in unincorporated areas of Flagler County. Instead, county staff will do more research and the item will be brought back to commissioners for consideration sometime in July.
Commissioner Alan Peterson pronounced during the meeting that he was not ready to sign at the dotted line in the piggyback contract alongside officials in Orange County because he first wanted to have knowledge of how the collection agency does its business.
He wanted to know how frequently the agency calls residents about their delinquent accounts and what times of the day those calls were made. He also wished to know how many written notices would be sent to residents in arrears for their emergency medical care during an ambulance ride.
“My overriding concern on this whole issue is that unlike most bills people incur, this is an involuntary expense,” Peterson said. “People don’t normally choose to take an ambulance for medical care.”
Commissioner Barbara Revels said she also wanted to ensure the county wasn’t getting into business with a “heavy-handed” collection agency that could result in consumer backlash, like some that’s now being seen around the country. Read more...